Sales Terms & Conditions
Updated January 1, 2023; previous revisions may stand. GuamWEBZ is a brand name of 1-A GuamWEBZ.
GuamWEBZ provides cost effective design and marketing services. To ensure its fees remain competitive, it is essential that all clients are aware of our Terms & Conditions which are displayed online for your convenience. By engaging the services of GuamWEBZ, you automatically accept all of the terms and conditions as stated below. Please do not hesitate to contact a member of the GuamWEBZ team with any concerns or questions relating to the Terms & Conditions prior to employing our services. These Terms & Conditions are subject to change and subject to availability at the sole discretion of GuamWEBZ.
Payments
All and any amounts paid to GuamWEBZ are non-refundable. We never will accept and provide any refunds. Any monies due or paid to GuamWEBZ will not be negotiated and will not be returned or refunded. We do not allow exchanges.
We will exercise our statutory right to claim interest at the rate of 1% per month plus any other amounts we can legally collect for any payments not paid by the Client on time.
If more than what is owed is paid to GuamWEBZ, the balance will remain on your account as a credit, this can be used at any time for any service.
Acceptance of Services
Before most services are carried out on your behalf, your approval to proceed is usually required. Payment of your deposit or towards an initial invoice will be deemed to be your authorization to proceed if funds have been requested from us. If not, such approval must be given in written form – by email or in a letter – Most of our services will not commence until such time as we have received authorization. There are exceptions to this, and from time to time, we will proceed with services if we feel that it is in the best interest of our client and client's project (work). In this case, we will continue with the services, not stop or disturb services, and the client will be obligated for all related costs for said services. GuamWEBZ at its sole discretion may continue services which are up for renewal, with automatic renewal once services are close to are indeed expired. GuamWEBZ engages in automatic continuation of services to keep the client's services going.
Disclaimer
Our customer’s best interests are of paramount importance and will be borne in mind at all times. However, we shall not be liable or responsible for any loss incurred including, but not limited to, loss of profits, loss of business, loss of contract, loss of life, injury, damage to organization brand or image under any circumstances whatsoever whether as a result of the website being down, social media updates, news articles, imagery, video, website, emails sent or any other service provided on your behalf or on behalf of the company.
Hosting
GuamWEBZ takes no responsibility for any website hosted on a server it does not manage or charge for.
If you wish to cancel your website hosting or host your website elsewhere within this minimum term, you are required to settle the outstanding balance you owe, this total is calculated by multiplying the number hosting payments outstanding by the monthly hosting fee, in addition to a one-off transfer or cancellation fee.
GuamWEBZ reserves the right to suspend your website and email accounts over any and all non-payments. It is your responsibility to ensure all invoices are paid on time. GuamWEBZ will make every effort to resolve your non-payment problems, however, it is not their responsibility or liability to do so as this is you as the client responsibility.
GuamWEBZ uses the services of the world’s leading providers when it comes to hosting as this is the safest and professional means of hosting business accounts. Subsequently, GuamWEBZ cannot be held accountable and will accept no responsibility or liability of any kind for any issues you may experience, however, GuamWEBZ will make every effort and attempt to resolve issues that may arise on your behalf. If the issue is caused by the hosting provider, there will be no charge applied to your account from GuamWEBZ. If the issue was caused by you or it is diagnosed as a local issue however, then our standard hourly rate will apply.
Content
Please note that it is the responsibility of the client to provide content for their website. We undertake to design and build the website and once this has been completed, our invoice for carrying out such works will be issued and due. This is regardless of whether website content has been published. This is to protect GuamWEBZ from delays by the client in producing content. All clients will have access to their website to add content as and when they choose. Any such delays can be avoided through the content production services GuamWEBZ offers.
Deposit
Please note that all deposit payments are non-refundable. Such payments are a statement of intent to proceed and cover the cost of materials, software and initial set-up costs which will be incurred on your behalf as soon as your deposit is received. Please note that work will not commence on your project until such time as your deposit has been received by us as cleared funds. Payment of a deposit will be taken as your intention to proceed to completion of the work for which we are engaged and obligates you to make full payment once such work has been completed.
Ownership
Ownership of a website or any work carried out is not transferred until full payment and all monies owed and or to be owed is paid in full to GuamWEBZ. Even if a project is canceled or your website is taken offline due to non-payment, the total amount invoiced and or to be invoiced is still due in full. In most cases, GuamWEBZ owns all the work it produces on behalf of its clients, including all source files.
Additional Work
As a fair, ethical and friendly company, we provide a few hours of work upon our sole discretion for any amendments you may require to your website design and build projects. This should provide sufficient time for us to implement most if not all alterations. As ours is a creative and technical service with potentially endless personal preferences, we cannot continuously entertain client’s change requests.
Cancellations
Any cancellation of services, contracts, invoices, agreements, and the like, as related to sales, whereby the client hired GuamWEBZ for products and/or services, shall rest solely on GuamWEBZ’s discretion. In short, no services, contracts, invoices, agreements, and the like are allowed to be cancelled. If a client requests cancellation, GuamWEBZ will decide to allow the cancellation or not. If the client prefers to not complete, use, or launch services or products produced by GuamWEBZ or if the client decides to cancel a project, the client will still be obligated to pay the full invoice/contract amount for the said services and products (project) regardless if the project comes to completion or not.
On behalf of client
There are certain services which require GuamWEBZ to think and act on behalf of the client. After all, the client hires us expecting expertise, best practice, effective solutions, professional guidance, and advice. In this regard, GuamWEBZ may access certain accounts (such as for Domain Names), make updates (such as for Website Content), and conduct other such actions based on GuamWEBZ’s best judgment in the best interest of the client, in process of conducting the services and providing the products it has been hired to conduct and provide.
Third Party Services and Costs
When quoting or selling services to the client that are provided by third parties, such as G Suite from Google, the price is based on the price form the third party at that given time. For any reason, at any time, the price is changed by the third party, GuamWEBZ will also have to change the pricing, which would become effective within the current invoice, contract, and agreement service period (and for future service periods).